Refund policy

Refund & Return Policy

All sales are final
Because each piece is one-of-one, handmade, or vintage, all sales are final. That includes sale items, custom orders, and made-to-order work. Please check the measurements, photos, and descriptions before you buy, and email us if you have any questions. We’re happy to send extra photos or measurements.

The exceptions
We’ll make it right if:

Your order arrives damaged or is not what you ordered. Email us within 7 days of delivery with photos.

We made an error, such as a wrong item, wrong size listed, or a flaw we didn’t disclose.

Your package is lost in transit. We’ll work with the carrier and sort out a replacement or refund.

In those cases we’ll offer a replacement (if it’s available), a refund, or store credit. We’ll cover return shipping if the problem was ours.

Custom orders
Custom work is made for you, so it’s final once we start. We’ll confirm the details with you first, and a deposit of 50% is due upfront / full payment is due before we begin.

Pickup and in-person sales 
In-person purchases at markets and in the shop follow the same final-sale policy.

Questions or a problem?
Email feralfriendsco@gmail.com. We’ll get back to you within 1-2 business days.

A Note From Us

Feral Friends Co. is a small, independently run business. We approach every order with care and intention, and we appreciate your understanding as we work within the realities of vintage and handmade goods.

If something doesn’t feel right, reach out — we value clear communication and will always do our best to respond thoughtfully.